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Crash Replacement Program

Discounted Crash Replacement Parts

Crashes happen, and even well designed parts can break...

If you break one of our products in a crash, we offer replacement parts at a discounted cost. We want you riding our product and we want to learn from your crash. What we learn from your crash now can help us to design better products in the future. Read more below for discount tiers and requirements. If you qualify and would like to order crash replacement parts, send us an email at crash-replacement@luxonmx.com with details of the crash, which parts you need, and your contact information. This program applies to legitimate crashes only! If you smash up parts with hammer to get a discount, we'll know it! We're engineers after all...

Crash Replacement Discount Tier 1

This is the most highly discounted tier as we can learn the most about the crash and how the part failed.

Requirements:
  • We receive all broken parts that are being replaced
  • You provide helmet/body/bike camera footage of the crash
  • You provide camera footage from a bystander, televised event, or equivalent
  • You send us a detailed description of the crash
Benefits:
  • 50% off crash replacement parts
  • Free shipping within the continental USA

Crash Replacement Discount Tier 2

Medium discount - we can learn a good amount from this.

Requirements:
  • We receive all broken parts that are being replaced
  • You provide helmet/body/bike camera footage of the crash OR camera footage from a bystander, televised event, or equivalent
  • You send us a detailed description of the crash
Benefits:
  • 40% off crash replacement parts
  • Free shipping within the continental USA

Crash Replacement Discount Tier 3

Our lowest discount tier as it is hard to learn the cause of a crash without video, but we still want you riding our parts!

Requirements:
  • We receive all broken parts that are being replaced
  • You send us a detailed description of the crash
Benefits:
  • 30% off crash replacement parts
  • Free shipping within the continental USA
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